Instructions to arrive to FLORENCE CONCIERGE


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Dear Guest,

please find hereinafter Florence Concierge’s instructions for check-in and check-out procedures, which you are kindly requested to carefully read and strictly follow.


Please be informed that the apartment is located inside Florence’s no driving zone ( so called ZTL).
Access to ZTL IS strictly forbidden and allowed to non – residents only in order to reach authorised garages. If you drive to Florence, we strongly recommend that you leave your car at SAN ZANOBI GARAGE - via San Zanobi 29/r, which is the closest to the apartment, at a price of 25/45€ per day. Garage is in front of our agency and just 5 minutes far from your apartment.

If you travel by car let us know in time so we reserve a parking spot.

IF YOU ARRIVE BY TRAIN; follow this MAP ( 10 minutes by foot) or take a taxi ( via San Zanobi 42 r)

IF YOU ARRIVE BY PLANE; Amerigo Vespucci Airport is only 8 km from the historic center  and is connected by tramvia  ( 1,5€)line 2 which goes to the train station-UNITA’ ( THE LAST STOP),taxi , private cabs AND shuttles .From train station follow the MAP

CHECK-IN: ( Check-in will be done in our office in via San Zanobi 42 r)

At check-in, every Guest is required to:

Show a valid identification document (i.e. identity card or passport)

The value paid for this reservation, includes the services offered by Florence Concierge.

At check-in will be given the regular rental contract and the invoice for our services.

Pay the city tax of 3,00 € per person per day (not applicable to children under 12 years) – Not applicable to Airnbnb guests

Sign the relevant rental agreement

If you arrive before the set time you can use the luggage store in our agency ( via San Zanobi 42R)

Access to the apartment is allowed between 15:00 and 19:00 free of charge.

In case of arrival after 19:00, a late check-in fee will be applied, as described below:

30 € from 19:00 to 22:00

50 € from 22:00 to 24:00


In any case, every Guest is strictly required to communicate via e-mail his/her expected arrival time not later than the day before the beginning of the rental agreement. A maximum delay of half an hour is allowed, while additional delays, if not communicated at least half an hour before the expected arrival time, will be charged 10€ per hour or fraction of an hour.

In case the expected arrival time is not properly communicated, Florence Concierge will not be able to grant a timely check-in and will not be held liable for any waiting time whatsoever.


Guests must leave the apartment by 10:00 of the departure day. Upon request, to be made not later than the day before the departure day, it might be possible to extend the use of the apartment until 13:00 by paying a late check-out fee of 10€ per hour or fraction of an hour

During the whole rental period (including departure day), it is the Guest’s responsibility to maintain the apartment under normal hygienic conditions, particularly in regard of dishwashing and garbage disposal. Please be informed that, under Florence City’s rules, domestic waste has to be collected and taken to the proper collection points, which are indicated inside the apartment. We also remind you that inside all of Florence Concierge’s apartments it is strictly forbidden to smoke. A 50€ fee will apply in case the aforementioned rules are not respected, as ascertained at check-out by Florence Concierge’s staff.


Private cab transfer

Private Tour and Excursions

Group Florence guided tours (Uffizi Gallery, Academia Gallery, Boboli Gardens)

Excursions (Siena, Pisa, San Gimignano, Lucca, Chianti)

Tasting for privates and groups


Looking forward to meet you

FLORENCE CONCIERGE AGENCY – via San Zanobi 42 r, 50129, Florence

+39 340 7755338 –  The  Agency

+39 339 2604 269 – Monika


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